Returns & Refunds policy
At Skillful Tailor, every order is carefully prepared and handled to ensure it reaches you in good condition. Please read our delivery and refund terms before placing an order.
Delivery Within Nigeria
Orders within Nigeria are delivered through trusted courier partners.
Delivery timelines may vary depending on your location and the type of order.
Ready-to-wear orders are typically dispatched within 3 to 5 business days after payment confirmation.
Custom-made and made-to-measure orders require 14 working days for production before dispatch.
Delivery fees are calculated based on location and may be communicated separately where applicable.
Once an order has been dispatched, customers will be provided with available delivery or tracking information.
International Delivery
We ship internationally using trusted courier services such as DHL or other suitable logistics providers.
International delivery usually takes approximately 3 to 10 business days after dispatch, depending on the destination, customs processing, and courier operations.
Please note that production time for custom-made items is separate from shipping time.
International customers are responsible for any applicable customs duties, import taxes, or clearance charges imposed by their country.
Skillful Tailor is not responsible for delays caused by customs authorities, courier companies, incorrect delivery information, or circumstances outside our control.
Delivery Information
Customers are responsible for providing a correct and complete delivery address, phone number, and other necessary delivery information.
Skillful Tailor will not be responsible for failed or delayed deliveries caused by incorrect information provided by the customer.
If a parcel is returned because of an incorrect address, unsuccessful delivery attempts, or refusal to receive the package, additional delivery charges may apply before the order is sent again.
Refunds and Returns
Because many of our items are custom-made, made-to-measure, personalized, or produced specifically for the customer, such orders are generally not eligible for refunds or returns once production has started.
Ready-to-wear items may be eligible for return or exchange where applicable, provided that:
* The request is made within 3 days of receiving the order
* The item has not been worn, washed, altered, damaged, or used
* The item is returned in its original condition and packaging
* Any tags or accessories supplied with the item remain intact
Customers should contact us before returning any item.
Incorrect or Defective Orders
If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery and provide clear photographs or videos showing the issue.
Where the issue is confirmed to be our responsibility, we may offer a repair, replacement, exchange, store credit, or refund, depending on the circumstances.
Custom and Made-to-Measure Orders
Customers are responsible for providing accurate measurements and confirming design details before production begins.
We cannot accept responsibility for fitting issues caused by incorrect measurements supplied by the customer.
If measurements were taken directly by Skillful Tailor and there is a verified fitting issue caused by our production, we will assess the item and offer an appropriate adjustment where possible.
Order Cancellations
Orders may only be cancelled before production or processing begins.
Once fabric has been purchased, materials have been sourced, production has started, or an item has been personalized, the order may no longer qualify for cancellation or a full refund.
Refund Processing
Where a refund is approved, it will be processed through the original payment method where possible.
Processing times may vary depending on the bank, card provider, or payment processor.
Contact Us
For delivery, return, exchange, or refund enquiries, please contact Skillful Tailor through the contact details provided on our website.